Customer Intake Form

The customer authorizes Frank's Towing & Recovery, LLC to tow, transport, recover, and store the vehicle described below. The customer understands that towing and recovery involve inherent risks, and agrees that Frank's, its owners, employees, and agents will not be liable for any pre-existing damage, mechanical or electrical failure, or damage to the vehicle or its contents that is not caused by the negligence of Frank's. This includes damage resulting from the vehicle's existing condition, an accident, or the recovery process itself. Frank's is not responsible for personal items, valuables, or aftermarket accessories left in the vehicle, and the customer is encouraged to remove them before the tow.

The customer confirms that they are the owner of the vehicle or are legally authorized to act on the owner's behalf. The customer agrees to indemnify and hold harmless Frank's from claims arising from a false statement of ownership or authority. Frank's liability, where it exists, is limited to the extent permitted by law.

If the customer chooses to have this tow billed through their insurance company, the vehicle must be towed to the Frank's storage facility. This allows the insurance adjuster to inspect the vehicle so the claim can be processed correctly. Vehicles billed through insurance cannot be towed to the customer's home or any other location.

Once the vehicle has been loaded onto the truck, the customer may not change their decision to bill through their insurance company. By signing below, the customer confirms that they have elected insurance billing and understand that this election is final once the vehicle is loaded.

If the customer's insurance has lapsed or been canceled, or if the insurance company denies coverage or refuses to pay all or part of the tow and storage charges, the customer is fully responsible for the full tow bill, including mileage, storage, and any related fees. Payment is due upon demand.

If the customer is unable to pay the tow bill when it is due, the vehicle will be placed in impound status at the Frank's storage facility. Storage fees will continue to accrue at the posted daily rate until the balance is paid in full. The vehicle will not be released until all charges are paid, to the extent permitted by law.